Privacy Policy – Roch Agency

Effective from: 20 July 2025

This Privacy Policy explains how Roch Agency collects, uses, stores and protects personal data from private individuals and business (B2B) clients who use our website or services.

We are committed to protecting your privacy and handling personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable data protection laws.

1. Who We Are

Roch Agency OÜ is an international sales, consulting and advisory company providing services to private clients and businesses, including:

Real estate sales, rentals and property investments
Vehicle sales for private clients (including luxury vehicles)
B2B vehicle sourcing and import from China to the EU
Visa, residency and relocation services
Company formation and international business setup
Investment advisory and structured opportunities
Lead generation, client acquisition and B2B lead resale
Sales, marketing and consulting services
Coordination with banks, insurers, lawyers, notaries and authorities

Company details (Data Controller):
Roch Agency OÜ
Registry code: 17410699

EU VAT number: EE102943094
Registered Address: Juhkentali 8, 10132 Tallinn, Estonia
Email: contact@rochagency.com
Phone (Estonia): +372 539 795 93

2. What Information We Collect

Depending on the service, we may collect personal and business-related data, including:

Private Clients

Name, surname, nationality
Email address and phone number
Property, vehicle or relocation preferences
Identity and compliance documents (where legally required)

Business (B2B) Clients

Company name, registration details and VAT number
Contact person details (name, title, email, phone)
Business correspondence and transaction data
Vehicle specifications, import documentation and compliance data

Website & Technical Data

IP address, browser type, device information
Website usage data and session duration
Cookies and tracking data (see section 10)

3. How We Use Your Information

We process personal data to:

Provide and manage our services
Match relevant services to your needs
Handle inquiries, consultations and contracts
Manage B2B vehicle import and sourcing processes
Coordinate with partners and authorities
Maintain client and business records
Improve website performance and user experience
Send service updates and marketing communications (only with consent)

You may withdraw marketing consent at any time by contacting contact@rochagency.com.

4. Legal Basis for Processing (GDPR)

We process personal data based on one or more of the following:

Performance of a contract
Legitimate business interest
Legal obligation
Explicit consent (where required)

5. Disclosure to Third Parties

Your data may be shared only when necessary and strictly for service delivery, including with:

Lawyers, notaries and legal advisors
Banks, insurers and financial institutions
Real estate developers and property owners
Vehicle manufacturers, exporters and logistics partners
China-based agents for vehicle inspection and verification (B2B only)
Accountants and tax advisors
Government authorities when legally required

We never sell personal data to third parties.
Data sharing is limited, purpose-specific and compliant with GDPR.

6. International Data Transfers

Due to the international nature of our services, your data may be transferred outside the EU (e.g. China or Thailand).

Where applicable, we ensure:

Adequate safeguards
Contractual protections
GDPR-compliant processing standards

7. Data Security

We implement appropriate technical, organizational and administrative measures to protect personal data from unauthorized access, loss or misuse.

8. Your Rights Under GDPR

You have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Withdraw consent
Request data portability
File a complaint with a supervisory authority

To exercise these rights, contact:
📧 contact@rochagency.com

9. Emails, Newsletters & Communication

Personal data received via email or forms is used solely for communication and service delivery.

You may unsubscribe from marketing communications at any time.

10. Cookies & Website Tracking

We use cookies and tracking technologies to:

Improve user experience
Analyze website performance
Remember preferences

You can disable cookies in your browser settings, but some website features may not function properly.

11. Property & Vehicle Listings

Properties or vehicles listed on our website are displayed based on:

Signed agreements with owners or sellers
Authorized partner or multi-listing networks

We do not publish personal data without consent.

12. Business Transfers

If Roch Agency is sold, merged or restructured, personal data may be transferred as part of the transaction. Any new entity will be bound by this Privacy Policy.

13. Reviews & Public Feedback

We may invite reviews on external platforms (e.g. Facebook).
No sensitive personal data will be published without explicit consent.

14. Changes to This Policy

We may update this Privacy Policy from time to time.
All changes will be published on this page. Continued use of our website constitutes acceptance of the updated policy.

Contact Information

Roch Agency
Headquartered in Tallinn, Estonia
📞 Phone (Spain): +34 613 216 729
📧 Email: contact@rochagency.com