Privacy policy | Roch Agency Marbella

This privacy policy explains how Roch Agency uses and protects any personal information that you provide when using our website or services. Any future changes to this policy will be clearly displayed on this page. By using our website after updates are published, you will be deemed to have accepted the new terms.

We recommend checking this page regularly to stay up to date.

1. Who We Are

Roch Agency is an international full-service company specializing in:

Purchase, sale, and rental of real estate and vehicles
Visa and residency assistance
Relocation services and legal documentation support
Investment consulting, access to property funds, and structured opportunities
Client acquisition, lead generation, and international lead resale
Company formation, tax and accounting coordination
Sales, marketing, and consulting across multiple sectors
Collaboration with banks, notaries, insurers, and local authorities

We respect your privacy and are committed to protecting your personal data.

2. What Information We Collect

When you register or fill out a form on our website, we may collect:

Name, surname, title, nationality
Email address and telephone number (optional)
Preferences and interests related to property searches
Technical browsing information (IP address, browser type, visit duration)

If you engage with us in a property transaction, we may collect additional data required by law such as financial information and documents related to identity, economic status, or legal compliance.

3. How We Use This Information

Your information may be used to:

Understand your needs and match relevant services
Improve user experience and personalize the website
Send service updates and promotional offers (if opted in)
Maintain client records and communicate about contracts or appointments

You can unsubscribe at any time by clicking the link in our emails or by writing to us at contact@rochagency.com.

4. Disclosure to Third Parties

If you purchase, sell, or rent through Roch Agency, your data may be shared with:

Currency exchange partners
Lawyers or notaries handling your case
Builders, decorators, insurers, or rental managers involved in the transaction

We will always seek your permission before sharing your contact details with any third party.

5. How We Protect Your Information

We implement physical, digital, and managerial safeguards to protect your data from unauthorized access, alteration, or loss.

All data is handled securely in accordance with applicable data protection laws.

6. Accessing or Modifying Your Data

You have the legal right to:

Access the personal data we hold about you
Request corrections or deletion
Withdraw consent to marketing communications

Roch Agency – International Contact Info
Headquartered in Tallinn, Estonia
📞 Phone (Spain): +34 613 216 729
📞 Phone (Thailand): +66 652 762 702
📧 Email: contact@rochagency.com

7. Links to Other Websites

Our website may include links to external websites related to your property transaction. We are not responsible for their privacy practices. Please review their privacy policies before submitting personal information.

8. Reviews and Comments

We may invite you to leave a review on platforms like Facebook. No personal details are required to submit feedback, and your name or property details will never be published without consent.

9. Emails and Newsletters

Personal data received via email is only used for communication and service provision. You may unsubscribe at any time via email.

10. Cookies and Website Tracking

We use cookies and log files to enhance user experience and monitor site performance. Cookies help:

Remember preferences
Track session usage
Simplify login (if applicable)

You can disable cookies in your browser settings, but some features may stop working.

11. Property Listings

If your property is listed on our website, it is because:

You have signed a vendor agreement with Roch Agency
Or your agent is part of a multi-listing network to which we also belong

In such cases, we do not hold or control personal data unless provided directly.

12. Business Transfers

If Roch Agency is ever sold or merged, your personal data may be transferred as part of the transaction. The new entity will be bound by this policy.

13. Your Rights Under GDPR

As a user, you have the right to:

Access, modify, delete, or restrict your data
File a complaint with your data protection authority
Object to processing or request portability of your data

To exercise any of these rights, please contact us:

Roch Agency – International Contact Info
Headquartered in Tallinn, Estonia
📞 Phone (Spain): +34 613 216 729
📞 Phone (Thailand): +66 652 762 702
📧 Email: contact@rochagency.com

14. Changes to This Policy

We may update this privacy policy periodically. All updates will be published on this page, and your continued use of the site means you accept the revised policy.